For the third consecutive year, Alaska Airlines
was ranked the no. 1 airline in the U.S. in the Wall Street Journal’s
annual ‘Middle Seat’ scorecard of airline service. Out of nine major airline carriers, Alaska had the best performance in on-time arrivals and fewest extreme flight delays and customer complaints. Alaska attributes its success to its investment in satellite-based technology that helps it fly in fog and other bad weather in Alaska and the Pacific Northwest. In addition, Alaska says a program announcing customer surveys onboard planes has helped reduce DOT complaints and a 20-minute delivery-time guarantee on getting bags to carousels has forced improved baggage handling. Read more.